Terms and conditions

Terms and conditions

1. Order and conclusion of the contract

All orders placed in the DYNASPORT SK store, at Ul. M. Mišíka 410/36, 97101 Prievidza or via the online store www.dynasport.sk are binding for both contracting parties. The seller is:

EMAKO, sro
Diviaky nad Nitricou 208
972 25 Diviaky nad Nitricou

ID : 44 560 532
VAT number : SK2022743129

Insert number: 21142/R
Registered: District Court Trenčín

Section : Ltd.

By sending the order, the customer confirms that he has read these purchase and complaint terms and conditions.
The validity of an electronic order is conditional on the true and complete completion of all data and requirements required by the system during registration or when placing an order.
The purchase contract between the seller and the buyer is formed by purchasing goods in the DYNASPORT store or by sending an online order by the buyer and its acceptance by the seller.
The buyer is understood to be a natural or legal person who physically purchases goods in the DYNASPORT store or orders goods or services in the online store www.dynasport.sk and concludes a contract with the seller physically in the store or remotely via means of distance communication such as e.g. e-mail, telephone, fax, offer catalog, etc.
If the buyer orders goods or services online via www.dynasport.sk , the order is placed by selecting the goods via the shopping cart, then entering the delivery method and payment method and submitting the order. After submitting the order, you will receive a copy of the order by e-mail with confirmation and data related to its implementation.
On the day of dispatch, the customer is informed by e-mail or telephone. We send the invoice to the customer only in electronic form and it will be delivered to him together with the e-mail about the dispatch of the order.

In this text , a consumer (customer) is a natural person who purchases
products or uses services for a purpose other than business, or a person who is about to make a purchase of these products or services.
Supplier (seller) means a natural person - entrepreneur or legal entity with whom, in the case of a purchase (order), the consumer will conclude a contract - the so-called "distance contract" - in the case of an online order or a physical contract in the case of a purchase in a brick-and-mortar store.
The store is understood to mean the DYNASPORT store and also the online store www.dynasport.sk, operated by the supplier and, in the case of the Eshop, represented by a set of websites and e-commerce applications on a certain internet domain.

2. Delivery terms

The SELLER undertakes:
• sell (in the store) or deliver to the buyer the type and quantity of ordered goods at the purchase price and under the payment terms that apply on the day the order is sent
• deliver the goods to the buyer suitably packaged to prevent damage during transport (in the case of online purchases)

The seller is not responsible for:
• delayed delivery of goods due to an incorrectly specified recipient address (in the case of online purchases)
• any non-delivery of goods due to the fault of the manufacturer (supplier) due to any restriction or cancellation of distribution rights or other unforeseen obstacles

The BUYER undertakes:
• receive the ordered goods, check the integrity of the packaging
• pay the price for the goods in full and in accordance with the payment terms valid on the day the order was sent.

In the event that the buyer does not accept the goods (based on the order), the seller reserves the right to claim compensation for the damage incurred. In the event that the customer does not accept the goods upon first delivery and requests redelivery of the goods, he is obliged to pay the costs of the first and redelivery of the goods.
The seller is entitled, depending on the nature of the transaction (quantity, price, shipping costs, distance, etc.), especially for prices higher than €250, to request the buyer to authorize the order in a reliable manner, e.g. by telephone or in writing. In the event of the buyer's refusal to authorize, the operator considers the order invalid.

3. Delivery times

Deliveries of ordered goods are made as soon as possible, depending on the availability of products and the operating capabilities of the seller. We usually process orders within 12 to 24 hours. For goods that are not in stock, the goods you ordered are ordered from the supplier. In this case, the delivery time specified for the specific product applies, or we will notify you in advance by e-mail or telephone about a change in the delivery time of your goods.

4. Prices of goods

The prices listed in our store and online store are valid at the time of ordering the goods. We reserve the right to make printing errors and change prices in the event of changes in exchange rates, a significant increase in inflation or significant changes in delivery conditions from manufacturers and other suppliers of goods.

All prices include 23% value added tax (VAT). The price of the goods does not include shipping and packaging.

In the case of orders over EUR 50.00 inclusive, the customer is not charged for shipping.

The proof of sale is the invoice, which is sent to the customer by email regarding the shipment and which also serves as a delivery note (in the case of online purchases) or a cash register (in the case of purchases in a store).

5. Payments for goods and shipping (online purchase)

We send the ordered goods by GLS courier service to the address specified by the buyer in the order.
In the case of cash on delivery, the buyer will pay the full amount upon receipt of the cash on delivery to the delivery person. In the case of prepayment, the shipment will be shipped after receiving the payment to our bank account (by bank transfer or via the TrustPay/Trustcard payment gateway).

The shipping costs, including packaging and insurance, for each individual order are as follows:

The prices listed include VAT and apply to the Slovak Republic.

Courier delivery has several advantages:

·        delivery within 24 hours from dispatch (delivered on working days)

·        delivery always directly to your hands - home or work

·        In case of unsuccessful first delivery attempt, second delivery attempt included in the price

Another option is personal collection at the DYNASPORT store, ul. M. Mišíka 410/36, 97101, Prievidza. We do not accept cash on delivery for this option.

6. Order cancellation

ONLINE purchase

The buyer is entitled to cancel the order without giving a reason until the goods are dispatched. Send us the order cancellation to our e-mail: eshop @dynasport.sk , we will send you a confirmation of the order cancellation. In case of order cancellation, we do not charge any penalties or other fees related to the order cancellation. If the cancelled order was paid in advance, the price of the goods will be refunded to the buyer within 14 days of withdrawal from the contract by bank transfer.
The Seller has the right to cancel the order if, due to the sale of stocks or the unavailability of the goods, even after making all reasonable efforts, he is unable to deliver the goods to the Buyer within the period specified in these terms and conditions or at the price stated in the online store, unless he agrees with the Buyer on a substitute performance. The Buyer will be informed of the cancellation of the order by telephone or in writing, and in the event of payment of the purchase price or part thereof, the funds will be returned to the account specified by him within 7 days, unless otherwise agreed with the Seller.

7. Return of goods

According to Section 12 of Act No. 108/2000 Coll., the consumer may return goods purchased in our online store without giving a reason no later than 14 working days from the date of receipt. The buyer has the right to unpack and test the goods after receipt in a similar manner as when purchasing in a classic brick-and-mortar store, to the extent necessary to determine the nature, characteristics and functioning of the goods. The consumer is responsible for any decrease in the value of the goods. Testing does not mean starting to use the goods and returning them to the seller after a few days. The provisions in this section expressly do not apply to legal entities and natural persons-entrepreneurs as well as natural persons-non-entrepreneurs not meeting the definition in Act No. 108/2000 Coll.

The goods must be returned to the postal address DYNASPORT, Ul. M. Mišíka 410/36 , 97101, Prievidza. Please send the goods in the original packaging, complete, with tags and undamaged.
To get a refund, you need to send us:

• goods in original packaging, undamaged
• original invoice, in case of purchase in a brick-and-mortar store, cash register
• We ask the consumer (especially when returning shoes) to wrap the box in protective packaging so that it does not deteriorate during transport.

In the event that the buyer withdraws from the contract and delivers goods with reduced value to the seller that are used, damaged or incomplete, the buyer shall reimburse the seller for the costs incurred in connection with the repair of the goods and their restoration to their original condition.
The customer pays the shipping costs for returning the goods. We do not accept goods returned on delivery. We recommend that you insure the goods you have sent. The price of the goods will be refunded to the customer immediately after checking the returned goods, no later than 14 days after withdrawal from the contract, by bank transfer.

All these conditions also apply to purchases in a DYNASPORT brick-and-mortar store.

8. Warranty conditions

The warranty conditions are governed by the provisions of the Civil Code No. 40/1964 Coll. as amended. The warranty period is 24 months. The warranty period is extended by the period during which the buyer could not use the goods due to warranty repair of the goods. In the event of exchanging the goods for new goods, the buyer will receive a document stating the replaced goods, and any further complaints are applied on the basis of the original delivery note and this complaint protocol. In the event of exchanging the goods for new goods, the warranty period for the new goods starts anew from the date of their receipt. The warranty expires if the goods are damaged by improper use or other non-standard handling.
The warranty period for all persons using the product for business purposes with this product is not set by the Civil Code and is determined by the specific importer or manufacturer.
The buyer arranges warranty service with the seller (EMAKO, sro).

9. Protection of personal data

The data you provide to us after registration or receipt of an order is stored exclusively on the dynasport.sk server and is under no circumstances accessible to third parties.

The following personal data is stored in our databases:
In the case of a natural person - private person: Name, Surname, Address, Telephone, E-mail.
In the case of a legal entity - company: Company name, Name of the responsible person, Surname of the responsible person, Address of the company's registered office, Address of delivery of goods,
phone, email.

All personal data that you provide to us when registering or placing an order is used exclusively for the purposes of administrative processing of your order, for the purposes of creating and archiving tax documents and operating the dynasport.sk online store. Your personal data is stored in the dynasport.sk databases for an indefinite period.

You can request the deletion of personal data from the database or the cancellation of your registration by e-mail at info@dynasport.sk. This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
We will inform you about the deletion of data or cancellation of registration via e-mail within 5 working days.
In accordance with Act No. 428/2002 Coll. on the Protection of Personal Data, the operator of the online store dynasport.sk undertakes that the personal data provided by the buyer via the order form will not be provided to a third party in any way without the consent of the owner of this data. At the same time, it undertakes to delete the customer's personal data from its database at any time upon request.