Return policy
The warranty for new goods is 2 years.
By law, you are entitled to a 2-year product warranty. It begins on the day of purchase. The warranty usually does not cover mechanical damage, damage caused by natural elements, etc. Free gifts or competition winnings are not covered by the guarantee.
Where to file a complaint
If you want to complain about the purchased goods, contact us in advance: info@dynasport.sk, +421 948 921 317.
The claimed goods must be sent to the address:
DYNASPORT
M. Mišíka Street 410/36
971 01 Prievidza
We recommend sending the shipment with the claimed goods as an insured package (not cash on delivery). Cash on delivery will not be accepted either from the courier or from the post office. A copy of the tax document (invoice) that we sent you with the goods and an accompanying letter where you describe the defect in as much detail as possible must be attached to the package.
It must be filled out, signed and sent together with the claimed goods. To print the form, please click on
COMPLAINT FORM
You can also hand over the claimed goods in person at our store at Ulica M. Mišíka 410/36, Prievidza 971 01.
After receiving the claimed goods, we will contact you immediately by e-mail or telephone and we will agree with you on a quick resolution of the claim. The complaint will be dealt with in the shortest possible time, but no later than within 30 days from the application of the complaint and receipt of the claimed goods. You will be informed about the result of the claim immediately after the end of the claim procedure by e-mail, and the claim protocol will be delivered to you together with the goods.
Incompleteness of the shipment or damage to the goods must be reported within 48 hours of receipt of the shipment by e-mail to the address dynasportsk@gmail.com, or by phone on working days at the number: 0948 921 317.
What documents are required to apply for a claim?
- A copy of the tax receipt for the purchase
- Completed complaint form
- Detailed description of the defect
The goods must be clean! We reserve the right not to accept the goods for complaint due to their pollution.
Repeated malfunctions and replacement of goods
The law determines when you will receive a new product for damaged goods, or we will refund your money.
There are 2 cases:
- The same malfunction covered by the warranty has already occurred 3 times during the warranty period. Attention, it must be the same fault for the third time and all must be confirmed by the service.
- Various malfunctions covered by the warranty have already occurred 4 times during the warranty period. Various malfunctions are counted here, and they must also all be confirmed by the service.
If we exchange the product for a new one during the complaint, the new warranty period starts from the day you receive it.
If the consumer is not satisfied with the way in which the seller handled his complaint or if he believes that the seller has violated his rights, he has the opportunity to contact the seller with a request for correction. If the seller responds negatively to the request for correction or does not respond to it within 30 days from the date of its dispatch, the consumer has the right to submit a proposal to start an alternative resolution of his dispute according to the provisions of § 12 of Act No. 391/2015 Coll. on alternative resolution of consumer disputes and amendments to some laws. The competent entity for the alternative resolution of consumer disputes with the seller is Emako, s.r.o., Diviaky nad Nitricou 208, 972 25, IČO: 44 560 532, the Slovak Trade Inspection Bajkalská 21/A, 827 99 Bratislava 27, supervisory authority: SOI Inspectorate for the Trenčín Region, Hurbanova 59, 911 01 Trenčín, www.soi.sk or another relevant authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk); the consumer has the right to choose which of the listed entities of alternative resolution of consumer disputes to turn to. Buyers - consumers are entitled to use the online dispute resolution platform (hereinafter referred to as "RSO") to resolve their disputes, in the language of their choice. The buyer-consumer can use the RSO platform for an alternative resolution of their dispute, which is available on the website http://ec.europa.eu/consumers/odr/. When submitting a submission to the RSO platform, the buyer - consumer fills out an electronic complaint form. The information it submits must be sufficient to determine the relevant online alternative dispute resolution entity. Buyer - consumer can attach documents to support his complaint.